Terms of Service
Privacy Policy for RAQ (Healin' Pvt Ltd)
Last Updated: November 18, 2025
1. Introduction
Welcome to RAQ, the regulatory affairs and quality assurance service brand of Healin’ Pvt Ltd. (“we,” “our,” or “us”). We are committed to protecting the privacy of our clients,
potential clients, and website visitors (“you”).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, raq.lk (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a. Personal Data Personally identifiable information, such as your name, company name, job title, email address, and telephone number, that you voluntarily give to us when you fill out the contact form on our Site. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site, such as making inquiries.
b. Derivative Data Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information is used for statistical purposes and to improve the user experience.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Respond to your inquiries and provide you with the information or services you have requested.
- Send you emails about our services, industry updates, or other information we think you may find interesting.
- Improve our website and services.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Comply with legal and regulatory requirements.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Rights Regarding Your Information
- Request access to the personal data we hold about you.
- Request that we correct or update any inaccurate personal data.
- Request that we delete your personal data.
- Opt-out of future marketing communications from us at any time.
To exercise these rights, please contact us using the contact information provided below.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Healin’ Pvt Ltd.
No. 215/12/3/A, 6th Lane,
Liberty Park, Bandaragama Road,
Kesbewa – 10300, Sri Lanka
Email: info@raqsl.com Phone: +94 720 90 60 20