RAQ

Medical & Products Registration

Expert Regulatory Guidance from Classification

to Compliance

We are your strategic partner for Regulatory Affairs and Quality Assurance in the Medical Device and Cosmetics sectors. We navigate the complexities, so you can focus on growth.

What We Offer

Dedicated to Your Wellbeing

Regulatory & Compliance

Comprehensive solutions for NMRA registration and compliance:

Health Check

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Doctor Receipt

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Pharmacy Store

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What We Offer

Certifications We Help You Achieve

ISO QMS

ISO 9001, ISO 13485 and other quality management system certifications

GMP

Good Manufacturing Practice compliance for various industries

EMS

Environmental Management System ISO 14001 certification

EMS

Environmental Management System ISO 14001 certification

OH&S

Occupational Health & Safety ISO 45001 certification

Become a Mamber

We Guarantee Customer Satisfaction Through Professional Care

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Contact Us

(+54) 76433986

Email

mail@medease.id

Our Blog

Blog & Articles

Cosmetics vs. Medical Device vs. Borderline: How to Classify Your Product Correctly in Sri Lanka

Cosmetics vs. Medical Device vs. Borderline: How to Classify Your Product Correctly in Sri Lanka

A rejected dossier can lead to significant delays and costs. We outline…

5 Common Mistakes in Dossier Submission and How to Avoid Them

5 Common Mistakes in Dossier Submission and How to Avoid Them

A rejected dossier can lead to significant delays and costs. We outline…

Navigating the NMRA Reliance Pathway: A Guide for Medical Device Importers

Navigating the NMRA Reliance Pathway: A Guide for Medical Device Importers

The NMRA’s new reliance pathway, effective October 2025, represents a significant opportunity…

About Us

Dedicated to Your Wellbeing

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Our Vision

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Our Mission

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#Experienced

25+

Experienced

Owen Samuel

CEO MedEase

Caring for You, One Prescription at a Time

Pharmacy & Medical

Experience Hassle-free Compliance

with RAQ

At Healin’ Pvt Ltd, we’re more than just a consultancy; we’re your strategic partner in navigating the complex world of medical device and cosmetic product regulations. Our dedicated team of experts specializes in offering comprehensive solutions tailored to your unique needs, ensuring your products not only comply with the National Medicines Regulatory Authority (NMRA) standards but also thrive in the competitive market.

Open Hours

Mon-Fri : 06am-23pm

100%

Happy Client

Comprehensive Services

Excellence in Pharmacy and Medical Care

Regulatory Affairs

Quality Assurance

Become a Mamber

We Guarantee Customer Satisfaction Through Professional Care

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Contact Us

(+54) 76433986

Email

mail@medease.id

The Expertise Behind RAQ

The strength of RAQ lies in our expert team. Comprised of industry veterans and specialists in regulatory affairs, quality assurance, and product compliance, our team brings together a rich tapestry of knowledge and experience. Each member is not just an expert in their domain but is also passionately committed to our vision of making regulatory compliance accessible and manageable for businesses of all sizes.

Our FAQs

Why Partner with RAQ for Borderline Products?

At RAQ by Healin’ Pvt Ltd, we understand the intricacies of borderline product registration. 

Expertise in Classification

The success of a borderline product registration hinges on the initial classification. Our deep understanding of the NMRA's evaluation criteria gives your product the best chance of being classified correctly from the start.

Strategic & Meticulous

We understand the nuances between schedules and the specific documentation required for each. Our attention to detail prevents common errors that can lead to delays or incorrect classification.

A Clear Path Forward

The ambiguity of borderline products can be a significant business challenge. We provide a clear, strategic path through the regulatory process, allowing you to plan your market entry with confidence.

Complete Registration Management

Expert management of the entire registration process, ensuring your product complies with Sri Lankan regulations from submission to approval.

Our Services

Your End-to-End Compliance Partner

From initial strategy to final approval, we offer a comprehensive suite of services tailored to your specific needs.

Product Registration

We manage the entire NMRA registration lifecycle for Medical Devices, Cosmetics, and Borderline Products. Our meticulous approach ensures your dossier is accurate, complete, and submitted for timely review.

Quality Management Systems

ISO 9001 certification services to enhance operational excellence:

GMP Certification

Good Manufacturing Practice compliance across industries:

What We Offer

Have a Project in Mind?

Let’s turn your regulatory challenges into market opportunities. Schedule a free,
no-obligation consultation with our experts today.

Our Approach

Excellence in Pharmacy and Medical Care

At Healin’ Pvt Ltd, we blend our deep regulatory knowledge with a customer-centric approach. Our solutions are not just about meeting standards; they’re about adding value to your business and products. We understand the intricacies of the industry and provide personalized support every step of the way.

Cost & Time Effective

Cost & Time Effective

We provide the most cost and time-effective consultancy services. We always challenge ourselves to offer the best value for money consulting services proposal.

Minimum Documentation

Minimum Documentation

We develop minimum documentation first and then expand if our clients wish to raise the bar beyond this minimum level. We believe that the developed system should make your life easier.

Simple Solutions

Simple Solutions

Our professional consultants help organizations implement management systems that are simple with no unnecessary complications or documentation.

Comprehensive Services

Excellence in Pharmacy and Medical Care

Quality Assurance

Quality Assurance

Testimonials

Member Feedback & Reviews

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Hazel Lily Designation

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Aria Nora Designation

Our Commitment

Fostering a Culture of Quality

At RAQ, we believe that a strong regulatory framework is the cornerstone of a safe and thriving market. We are proud to work within the system established by the NMRA and other international bodies like ISO to help our clients not only meet but exceed the required standards.

Our role is to facilitate this process, ensuring that every product we help register and every quality system we help implement contributes positively to the industry and to the health and well-being of consumers. We are committed to being a constructive force for quality and safety in Sri Lanka.

What We Offer

Certifications We Help You Achieve

ISO QMS

ISO 9001, ISO 13485 and other quality management system certifications

GMP

Good Manufacturing Practice compliance for various industries

EMS

Environmental Management System ISO 14001 certification

OH&S

Occupational Health & Safety ISO 45001 certification

Comprehensive Services

Why Our Clients Choose RAQ

Professional Excellence

Client Success Focus

Who We Serve

Is This Service for You?

Our Marketing Authorization Holder (MAH) service is specifically designed for:

International manufacturers of medical devices or cosmetics.

Companies that do not have a registered legal entity or physical office in Sri Lanka.

Businesses looking for a professional, reliable, and independent local partner to manage their regulatory responsibilities.

What is ISO 9001

The Global Standard for Quality Management

ISO 9001 is the world’s most recognized standard for Quality Management Systems (QMS). It is not a product standard, but a framework that provides a set of principles to ensure a common-sense approach to the management of your business activities to consistently achieve customer satisfaction.

At its core, ISO 9001 is built on a process-based approach and the “Plan-Do-Check-Act” (PDCA) cycle. It provides a robust framework for monitoring and improving performance in any area you choose, helping organizations of all sizes and industries to:

  • Consistently meet customer requirements.
  • Enhance customer satisfaction.
  • Improve operational efficiency and reduce waste.
  • Implement a culture of continual improvement.

What is a Borderline Products?

products having combined characteristics of medicines along with foods, medical devices or cosmetics.

Intended Use

The product’s primary function and its mode of action.

Therapeutic Claims

Any claims made by the manufacturer about treating or preventing disease.

Active Substances

The presence and concentration of any pharmacologically active ingredients.

Efficacy and Ingredients

The proven effectiveness and the specific formulation of the product.