Our Origin, Purpose, and Principles
RAQ, representing Regulatory Affairs and Quality, is a dedicated division of Healin' Pvt Ltd. Established in 2023, our journey began with a clear vision – to become the leading force in simplifying and streamlining regulatory compliance and quality assurance for medical devices and cosmetics in Sri Lanka. Our mission is to bridge the gap between innovation and regulation, upholding principles of integrity, precision, and client-focused service.
The Expertise Behind RAQ
The strength of RAQ lies in our expert team. Comprised of industry veterans and specialists in regulatory affairs, quality assurance, and product compliance, our team brings together a rich tapestry of knowledge and experience. Each member is not just an expert in their domain but is also passionately committed to our vision of making regulatory compliance accessible and manageable for businesses of all sizes.
Our Legacy of Achievement
RAQ by Healin' Pvt Ltd prides itself on a legacy shaped by the successes of our clients. Our portfolio includes a wide array of projects ranging from successful NMRA registrations to achieving GMP, ISO QMS, EMS, OH&S certifications, and the prestigious SLS mark for our clients. Our hands-on approach in assisting with cosmetic product formulation has also led to groundbreaking product launches. These successes underline our role as more than just consultants; we are strategic partners in our clients' journey towards excellence and market leadership.
Choosing RAQ means opting for a partner who understands the intricacies of your industry and is committed to guiding you through every step of your regulatory and quality assurance journey.
We provide the most cost and time-effective consultancy services. We always challenge ourselves to offer the best value-for-money consulting services proposal.
We develop minimum documentation first and then expand if our clients wish to raise the bar beyond this minimum level. We believe that the developed system should make your life easier.
our professional consultants help organisations implement management systems that are simple with no unnecessary complications or complications or documentation
Our expert consultants can help make real improvements to your management systems and your business. Our focus is on providing solutions that assist your business.
Striving to become a reliable companion in the world of regulatory compliance, guiding businesses towards success in a dynamic and compliant environment, contributing to a safer and healthier global landscape.
Dedicated to empowering businesses with practical regulatory solutions, ensuring the highest standards of quality and compliance. Through a blend of innovation, expertise, and unwavering commitment, RAQ by Healin' Pvt Ltd is committed to being the driving force for sustainable growth and success for our valued clients.
We treat our team members, customers, partners and suppliers with mutual respect and sensitivity. We respect diversity, similarities, differences.
We acknowledge mistakes honestly and rectify them promptly. We deal with our clients and our people with the utmost transparency.
Our ability to genuinely listen, understand and meet our clients’ needs is a key differentiator and a critical success factor for our business.
We value the trust and respect of our community, clients and coworkers. We always act ethically and follow through on commitments we make.
We strive to make our clients’ experience easier by proposing intuitive and simple solutions. We focus on keeping things as simple as possible.
We make a difference. We embrace innovation. We take risks to innovate and remain at the cutting edge
ISO was very helpful from the time we contacted them till the time of registration. They were customer centered and very supportive. We have recommended to other. Thanks
We decided to implement an Integrated Quality and Environmental Management System to ensure we approached the Olympics using world’s best practice programs. We knew the international community would expect the best – and so did we. We searched for Australia to find the best consultancy available and the decision to appoint ISO Consulting was the best we ever made. They quickly became part of the team and implemented the system quickly and professionally.
The Service that ISO Consulting has provided to our company has been outstanding. The level of always providing support is very comforting, they have always provided assistance when needed and gone above and beyond to assist in the process. Malik’s support and quick response is always comforting his willingness to always ensure my issues are dealt with and sorted with. ISO Consulting isn’t a company that just takes your money and leaves you to figure everything out for yourself. They are with you in every process of the way, Thank You ISO for your time and service.
Value for money with excellent services. Due diligent and easy to read for certification policy and form manuals. It is great to have the additional information for all the freebies like access to marketing, web etc. Personally like to thank Dr. Arash Niavarani for his professionalism and proactiveness. Very responsive. Keep it up, great services.
I found ISO through google search; my experience with ISO has always been positive. I had an audit last month for certification; I decided to add another registration group to my groups; I contacted ISO to request information I needed during lunch break; within 15 minutes; I had all information I needed and was able to add another registration group. Thank you so much ISO.
I am so grateful to have been referred to ISO by a friend of mine who recently used this service for their NDIS verification. I have been working with Arash throughout my NDIS verification process, I am just in the final leg of getting my audit done. I must say that Arash has been a real help to me. I had no idea where to begin and with Covid restrictions taking away face to face contact, being able to speak to someone whenever I had question made the whole process a little easier for me. Thank you to Arash and to the team at ISO, I am a very happy customer!
Originally stumbled across in early 2020 we at TriCollective are grateful to be able to come back to the same company to ensure consistency of documentation that meets the high standards we must maintain. Having quality NDIS specific documentation is invaluable and ISO Consulting have quickly become one of our most important external Teams when it comes to documentation support and compliance. Thanks so much ISO for making our lives so much easier!
We recently had a very good experience with the ISO team. Received the maximum support to fulfil all our requirements. I would really recommend ISO for their better customer service and great communication
Arash was very helpful before the audit and just around the audit time. The documents were up to scratch. Really appreciated. Keep up the good and professional work you are doing.
Highly recommend ISO Consulting Services. The documents and all help provided were simple to follow. Arash and Dawood were excellent and very responsive. Glad we chose ISO Consulting Services.
We are happy that we chose ISO consulting services for our application. Arash and Malik were very professional and helpful throughout the process. Will definitely recommend ISO for everyone who are struggling with their NDIS service provider application
Many thanks to Arash and the team for their amazing work. Your resources are the best – concise, easy to understand, compliant and the formatting is so professional. Top-quality service is provided every time. Thanks again
ISO Consulting Services is a one-stop solution for all my registration issues. The Guys working there are awesome and thanks to Mr.Arash for having a great team up there. They are very focused on delivering high-quality services to clients and they always meet and exceed clients’ expectations. Very happy with their services. Good on you guys.
Rihanna conducted our internal audit and assisted greatly in ensuring our documentation was up to date. She is pleasant person, easy to work with and we very much appreciate her expertise, advice and input. Thank you Rihanna.
We recently engaged the services of ISO Consulting to assist us in our preparation for recertification of ISO and HACCP accreditations. The guidance, sharing of knowledge and assistance provided by the ISO team ensured we were well prepared and of course passed our audits. I was very impressed with the professionalism and support from start to completion. I would highly recommend their services.
We have used ISO Consulting Services for a number of years and have nothing but good experiences and our last project and the ongoing projects we have with Arash and Rihanna is no exception nothing but praise for the team at ISO Consulting Services, we are happy to recommend their services.
On behalf of Eagle Lighting Australia, I would like to thank ISO Consulting Services for their great services. Arash and his team helped us to implement IMS (ISO 9001, ISO 14001, OHSAS 18001 and AS/NZS 4801) in 2017 and last week we had another big achievement in upgrading our OH&S management system to new standard ISO 45001:2018. I highly recommend the team at ISO Consulting Services.
We recently completed an IMS development project for three ISO certifications with ISO Consulting. Whilst faced with COVID-19 challenges, with the help of the team at ISO Consulting, we were able to get through the process. I found the team very helpful and responsive. They have excellent knowledge and supported me through the process. I also appreciated Arash’s guidance and advice throughout the journey. He genuinely wants the best outcome for his clients and addresses concerns and challenges quickly and promptly. I highly recommend the team at ISO Consulting. Thanks team!
It was a pleasure to work with Arash and Yann
I’m very happy with ISO Consulting Services. It was great to work with Arash and the team from the initial consultation to developing our IMS System. Thanks to their continued support over the years in keeping our ISO accreditation. Great work Arash and the team.
We recently used ISO Consulting for our NDIS Verification audit and with their help passed wonderfully. The consultants were very helpful and professional and supported us through the entire audit process. We are very satisfied with their work and results, and would highly recommend their services. Thank you Arash and Ali.
Thank you to ISO Consulting Services, particularly Rihanna, who provided great support and assistance to our staff regarding company IMS maintenance, development and education. All questions were answered and any issues encountered were resolved to our satisfaction. I would recommend ISO Consulting Services to other companies looking to introduce this increasingly important company and management tool.
I would highly suggest this service as they are quick and guarantee their work.
ISO consulting were above and beyond supportive throughout our registration process. we we very overwhelmed at times and Arash was always available to re assure us of the process and very prompt in his responses. I would definitely recommend , especially if your knowledge is minimal regarding the processes and we will most certainly recommend them to others seeking support and use them again if ever the need arises
I am very satisfied with the service and one on one assistance that I received in purchasing the ISO Consulting Package. Rihanna was amazing, answering all my queries etc. This is such an amazing service that I would recommend 100%. Thank you ISO Consulting Services
This is an excellent service that is provided. The feedback from my auditor was that it was one of the best and most refined audits she had sat which was largely due to packages I had purchased. I’m extremely grateful to have found this resource.
Responsive even after hours and provides professional service. Good value for money.
Professional services, capable staff. Staff members are very helpful. They will go out of there way to provide you with all the necessary documents you require to register your aged care and disability organisation. I’ve also trusted their products as it will certainly make your auditing experience a breeze through. Keep up the great job ISO consulting!
I would like to highly recommend ISO Consulting Services and team for their support, knowledge and educational guidance for Aged Care Consulting service. Mr Arash is very knowledgeable and pleasure to deal with as he replies patiently for all our queries and provides clear information and always going above and beyond for any assistance and easily approachable. Such a delightful experience and amazing service.
We want to thank particularly Dawood & Arash for assisting us with our application process for Home Care. It was a very stressful moment as we wanted to meet deadlines in submitting the application. ISO Consulting Services made this possible. ISO Consulting Services is very professional with clients and they deliver what they promise. As a small company, we have dealt with three other Consulting companies all claiming to be experts in Aged Care & NDIS industry but we ended up with significant financial losses and substandard Procedure Manuals/Application packs. If you want to progress with your business – Home Care/NDIS, consider ISO Consulting Services. They took our stress as theirs.
It was an absolute pleasure to work with ISO Consulting services. A considerate, supportive, honest and credible team. I will recommend ISO Consulting Services to any business that would need their services. Thank you for all your help and support.
ISO team are a very responsive set of professionals with the sole aim of helping the client succeed. We passed our NDIS audit in flying colours thanks to ISO Consulting Services. Highly recommended. Thumbs up.
ISO Consulting took their time and expertise to explain everything I needed to complete my application to become an NDIS Provider. I highly recommend them to anyone wanting to become a provider. Their knowledge is thorough, and they have very kind and professional staff who are highly skilled at what they do . I wish them all the very best for the future.
We are the happiest customer of ISO Consulting Services. ISO Consulting has helped us very well on our registration of NDIS Provider. Thank you to team. Also, lot of information regarding NDIS has shared though it was not covered under scope of services. I highly recommend their services.
I shopped around for consulting services for NDIS registration and landed with ISO consulting and never looked back. Arash and Rhinna were the best. Precise to the point and helped me so professionally and no hidden cost what so ever all upfront. took some time for NDIS to finalise my matter with out any re submission. ISO documents and template were the best and perfect and it was easy to use and amend with my logo. I strongly recommend their services. calls were returned promptly and I know where to go for consulting services falls under ISO banner. thank you the A1 team at ISO Consulting. Praba
The ISO Consultants could not have been more patient or kind helping prepare me for the NDIS application process – a process way out of my comfort zone – made easy by ISO.
Could not recommend this company enough. I dealt with Rihanna and Arash for NDIS Gold Audit Verification Package and I was very confused in regards to the process and everything before speaking with them. The responses were prompt, extremely helpful throughout the whole process and went above and beyond with meeting timelines and assisting with best prices and auditors and made such a complex thing so simple. Thank you so much and our apologies on the delayed review!
Recently used ISO Consulting for our NDIS Stage 1 Certification and Passed with compliments on how good the documents were. Easy to follow Fully instructed and I feel good value for money. Thanks Arash
I was worried about the whole application for the NDIS, ISO Consulting Services had a great system and made my life easier. Rihanna was absolutely amazing and so helpful. I am really happy I went with ISO Consulting Services.
We are a small business providing service to NDIS participants in the Warrnambool area. I am most impressed with the service I received from ISO Consulting Services and Rihanna who was professionally and easily able to assist me in renewal register with the new NDIS registration upgrade. This was a complicated and very time-consuming registration seeing me work some 5-6 hrs researching and noting in an attempt to execute myself. Working with Rihanna saw this registration seamlessly completed in an hours’ time. I recommend anyone seeking support to contact Rihanna for help. You will not be disappointed!!
ISO Consulting services are very professional and affordable, will recommend to you as they will guide you every step of your journey. Caring, thoughtful and very professional service. Went above and beyond to assist. Highly recommended.
ISO Consulting services are very professional and affordable, will recommend to you as they will guide you every step of your journey.
ISO was very helpful from the time we contacted them till the time of registration. They were customer centered and very supportive. We have recommended to other. Thanks
We decided to implement an Integrated Quality and Environmental Management System to ensure we approached the Olympics using world’s best practice programs. We knew the international community would expect the best – and so did we. We searched for Australia to find the best consultancy available and the decision to appoint ISO Consulting was the best we ever made. They quickly became part of the team and implemented the system quickly and professionally.
The Service that ISO Consulting has provided to our company has been outstanding. The level of always providing support is very comforting, they have always provided assistance when needed and gone above and beyond to assist in the process. Malik’s support and quick response is always comforting his willingness to always ensure my issues are dealt with and sorted with. ISO Consulting isn’t a company that just takes your money and leaves you to figure everything out for yourself. They are with you in every process of the way, Thank You ISO for your time and service.
Value for money with excellent services. Due diligent and easy to read for certification policy and form manuals. It is great to have the additional information for all the freebies like access to marketing, web etc. Personally like to thank Dr. Arash Niavarani for his professionalism and proactiveness. Very responsive. Keep it up, great services.
